Submitting a defect report

A defect in TorqueOS captures a fault found on an asset — a flat tyre, a warning light, a leaking seal, a chip in a windscreen. Defects can sit as a record on the asset, get bundled into a work order for your workshop to action, or both.

Categories

• Cat A — major; the asset should not operate until rectified.
• Cat B — needs attention soon, but operation can continue with caution.
• Cat C — minor / cosmetic / can wait for the next service.

Categories drive the priority on any work order created from the defect, and bubble critical items to the top of the workshop's queue.

Submit a defect

1. From the navbar, open Defects and click New defect.
2. Pick the asset.
3. For each fault, add a description and pick a category. You can add multiple items under one defect record (e.g. "trailer inspection — tyre, brake light, mudflap").
4. Attach photos — drag-and-drop or take a photo from a phone camera.
5. Enter the current odometer / engine hours so the workshop knows the meter at the time.
6. Click Submit.

What happens next

If you're linked to a workshop, the defect is visible to them immediately. They decide whether to roll it into an existing work order, create a new one, or push back if it's not actionable. You'll see status updates as they progress through.

Self-managed fleets can convert a defect to an internal work order with one click from the defect detail page.

Mobile-friendly

The defect submission flow is designed for a phone — drivers can raise a defect from the yard with photos straight from the camera, no app install needed. They just open the site in mobile Safari/Chrome and sign in.